Listen Up! by Craig Forman
Read the first chapter, free.
Most listening programs collect plenty of data. What they don't do is close the loop, and employees notice.
Chapter 1 of Listen Up! shows you where programs break and what to do instead. Enter your details and I'll send it over, along with a few short notes on what actually makes listening work.
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What you'll get in chapter 1
01
Why 80 to 95 percent participation is realistic
And the thing most programs do that quietly caps response rates.
02
The one phase where listening programs fall apart
It isn't the survey. It's what happens in the weeks after.
03
How to turn a low-response survey around
A practical fix you can use on the next cycle, not the one after.
βIt was like the book that gave me validation that I was going in the right direction. It's so practical. The other experts in there made me feel like I have a book of advisors that I can just trust.β
Mercedes Sullivan Β· Chief People Officer, McKinley
Written by Craig Forman
Former Lead People Scientist at Culture Amp, Harvard Extension teaching fellow, and founder of CultureC. Fifteen years working directly with HR teams at organizations from 300 to 10,000 people.
Craig wrote Listen Up! because he watched too many smart HR teams collect feedback that never led to action. It's the guide he wished existed when he started.